Privacy Policy

1. Introduction

ParPilot.io ("ParPilot", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise partnership management platform, website at parpilot.io, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration information (name, email address, job title, company name)
• Profile and organization information
• Contact form submissions
• Payment and billing information (processed securely through third-party processors)
• Communications and support requests
• Partner data you input into the platform
• Training and certification records

2.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system, unique device identifiers)
• Usage analytics and performance data
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Integration data from connected platforms (Salesforce, HubSpot, etc.) with your authorization
• Single Sign-On (SSO) identity provider information
• Public business information for partner verification

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services
• Process transactions and send related information including confirmations and invoices
• Send administrative information such as changes to our terms and policies
• Send marketing and promotional communications (with your consent where required)
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our agreements
• Provide customer support and respond to inquiries
• Facilitate partner ecosystem collaboration within your organization

4. Sharing of Information

We may share your information in the following circumstances:

• Within your organization: Partner data is shared with designated users within your organization account according to their role permissions.
• Service Providers: Third-party vendors who assist in operating our Services (hosting, payment processing, email delivery, analytics), bound by confidentiality agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of ParPilot, our customers, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement enterprise-grade security measures to protect your information:

• AES-256 encryption for data at rest and in transit
• SOC 2 Type II ready infrastructure
• Multi-factor authentication enforcement
• Regular security audits and penetration testing
• Role-based access controls and least privilege principles
• Continuous monitoring and intrusion detection
• Automated encrypted backups with point-in-time recovery

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage you to report any security concerns to support@parpilot.io.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Upon account termination, we will delete or anonymize your data within 90 days unless a longer retention period is required by law.

7. Your Rights (GDPR and CCPA)

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Request a machine-readable export of your data
• Objection: Object to processing based on legitimate interests or direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Opt-out of Sale: California residents may opt out of the sale of personal information

To exercise any of these rights, contact us at support@parpilot.io. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies to operate and improve our Services. See our Cookie Policy for detailed information about the types of cookies we use and how to control them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission for transfers from the EEA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries, requests, or concerns: